‘Ah-ha’ moments : How the NHS should encourage staff innovation

June 9th 2015 by Andrew Fordyce

How do people who work in health go about improving something they care about? Suppose that one day at work I have an ‘ah-ha’ moment where I can clearly see how to improve the way we organise care for a group of patients. But where do I start? Who will help me? (more…)

Modelling stroke care systems : Evidence of the benefits

April 20th 2015 by Tom Monks

Over the past four and a half years I have spent a considerable amount of time trying to persuade NHS staff to use more modelling in stroke care. The response I’ve become accustomed to hearing is generally: ‘This looks impressive, but what evidence do you have that modelling can actually drive improvement?’ (more…)

Queuing Theory investigates NHS waiting times : Patient satisfaction at all costs?

March 30th 2015 by Alexander Komashie

The average Brit spends over an hour a week engaged in the vexatious business of queuing. From the post office to the pub toilet, standing in line to wait a turn is a stoically accepted yet deeply frustrating part of daily life. But within a vast organisation like the NHS, queues are more than just irksome. (more…)

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